Returns & Exchange Policy

Grace in LA Returns and Exchange Policy

Return Policy (Store Credit Only)

Only full-price items are eligible for return.
Returns must be initiated within 30 days of the delivery date.
If you receive the wrong style, the wrong size, or an item that arrives damaged or defective due to our error, email clear photos of the item and original packaging to returns@graceinla.com within 7 days of delivery. We will cover return shipping and either replace the item or refund you in full, including original shipping charges. No restocking fee applies.
All other returns are subject to review and approval and may incur a restocking fee of up to 15% depending on the condition and nature of the return.
Requests received after 30 days will not be accepted. Items returned without prior approval, or shipped back more than 5 days after approval, will be refused and returned to the customer at their expense.

Final Sale

Items discounted 50% or more are final sale.
Final sale items are not eligible for return, exchange, or store credit.
Final sale status will be clearly marked on the product page and at checkout.
All items purchased during promotional events (e.g., July 4th, Black Friday, Cyber Monday) are final sale and not eligible for returns or exchanges.

Sale & Discount Code Items

Items purchased with a discount of 50% or less or using a discount code are eligible for store credit only.
Refunds to the original payment method are not available for these purchases.

Sold Out Styles

In the event that an item you ordered is sold out, our team will contact you to offer an exchange or provide store credit for a future purchase. We’ll work with you to make sure you find something you love.

International Orders

All international sales are final.
The customer is responsible for all return shipping costs.
All international shipments are subject to duties, taxes, and import fees as determined by the destination country’s customs authority. These charges are the responsibility of the customer and must be paid in full before the shipment can be delivered. Failure to pay the required duties and taxes may result in delays, non-delivery, or return of the order, for which we are not responsible.

Return Process

To initiate a return: Email returns@graceinla.com with your order number (e.g., GLA#12345) and reasoning for the return.

Once approved, ship the item back within 5 days of receiving our return authorization.
Items must be unworn, unused, and returned in original packaging with tags intact.
Grace in LA provides a free prepaid return label when you choose a store credit or when the return is the result of our error. For all other returns, the customer is responsible for return shipping costs.
The shipping you originally paid is not included in your store credit or refund, except where the return is the result of our error.
Please allow 5–7 business days for your return to be processed. Store credit will be issued upon approval.
Please email returns@graceinla.com if you need any clarity in the return process.

Exchange Process (Size & Fit Only)

To initiate an exchange: Email returns@graceinla.com with your order number (e.g., GLA#12345) to request an exchange. Exchanges are available for a different size or inseam.

Grace in LA covers both return and outbound shipping on your exchange.
All items must be returned in one consolidated shipment for processing.
One courtesy exchange per item. Once an item has been exchanged, that exchange is final — the item is no longer eligible for a further exchange or a cash refund.
Orders with 5+ items may be subject to a handling or shipping fee at our discretion.
If the requested size or inseam is unavailable, store credit will be issued.
Sale items and promotional items are not eligible for exchange.
Please email returns@graceinla.com if you need any clarity in the exchange process.

Unauthorized or Refused Returns

Items returned without approval or outside the return window will be issued store credit only, minus any applicable fees.
Refused shipments will be refunded minus round-trip shipping costs and any restocking fee.
Unauthorized returns may take longer to process.