Returns & Exchange Policy
Returns & Exchanges Policy
Start a Return or Exchange
To initiate a return or exchange, please visit our Returns & Exchanges Portal: https://graceinla.com/apps/redo/returns-portal/login
Return Eligibility
- Returns and exchanges must be initiated within 30 days of the shipment date.
- Approved returns must be shipped back within 14 calendar days of approval.
- Items must be unworn, unwashed, unused, and in original condition with tags, original product packaging (where applicable), and accessories intact.
- Items discounted 50% or more are final sale and are not eligible for returns, exchanges, or store credit, except where required by law.
- International sales are final, except where required by law.
Returns & Exchanges
Exchanges
- Free return shipping for eligible exchanges.
- Exchanges are limited to one per item.
- Price differences may apply when exchanging for another style.
Store Credit
- Free return shipping for eligible store-credit returns.
- Store credit is issued as an E-Gift Card after inspection.
Refunds
- No restocking fees.
- Free return shipping with eligible Checkout+ protection.
- Without Checkout+, return label costs are deducted from the refund.
- Original shipping charges are nonrefundable, except for defective merchandise, incorrect items, or errors on our part, or where required by law.
- Refunds are generally processed within 5–10 business days after receipt and inspection.
Free Returns + Package Protection
Optional Checkout+ protection provides free return shipping for eligible returns and coverage for qualifying lost, stolen, or damaged packages, subject to the provider’s terms and exclusions.
If you purchased Checkout+ and your package is lost, stolen, or damaged in transit, you can submit a claim through our portal: https://graceinla.com/apps/redo/returns-portal/login
Damaged, Defective, or Incorrect Items
Please report visible damage or incorrect items within 5 days of delivery, including photos of the item and packaging. For approved claims involving defects or our errors, customers may choose a full refund, exchange, or store credit. Grace in LA covers return shipping and refunds applicable original shipping charges. This reporting request does not limit applicable legal rights.
Return Shipping & Processing
All returns must be authorized through our Returns Portal and are subject to inspection. Items showing signs of wear, washing, alterations, or missing tags may be rejected. Please retain your return tracking information.
Customer Service & Contact Information
Email: returns@graceinla.com
Phone: 626-269-6818
Business Hours: Monday–Friday, 8:00 AM–5:00 PM (PT)
Response Time: Within 1–2 business days
Corporate Office:
Grace in LA
5314 3rd St
Irwindale, CA 91706
Please do not send returns without prior authorization.
