Return Policy – Store Credit Only

 

Eligibility for Return

• Only full-price items are eligible for return.

• Returns must be initiated within 14 days of the shipment date.

• All approved returns will be issued store credit (E-Gift Card) only.

• No refunds will be issued unless the item is damaged or defective due to our error.

• To request a refund for a damaged item, you must submit photos of the item and packaging within 5 days of delivery.

• All refunds/returns are subject to a 10% restocking fee.

 

• All claims are subject to review and approval.

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Final Sale

• Items discounted 50% or more are final sale.

• Final sale items are not eligible for return, exchange, or store credit.

• Final sale status will be clearly marked on the product page and at checkout.

• All items purchased during promotional events (e.g., July 4th, Black Friday, Cyber Monday) are final sale and not eligible for returns or exchanges.

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Sale & Discount Code Items

• Items purchased with a discount of 50% or less or using a discount code are eligible for store credit only.

• Refunds to the original payment method are not available for these purchases.

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Sold Out Styles

• In the event that an item you ordered is sold out, our team will contact you to offer an exchange or provide store credit for a future purchase. We’ll work with you to make sure you find something you love.

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International Orders

• All international sales are final.

• The customer is responsible for all return shipping costs.

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Return Process

To initiate a return or exchange:

• Email: returns@graceinla.com

• Items must be unworn, unused, and returned in original packaging with tags and accessories intact.

• The customer is responsible for all return shipping costs.

• Original shipping charges are non-refundable.

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Exchanges

• Exchanges are only allowed for sizing issues.

• If the item is unavailable, store credit will be issued.

• Sale items, promotional items, and accessories are not eligible for exchange.

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Unauthorized or Refused Returns

• Items returned without approval or outside the return window will be issued store credit only, minus any applicable fees.

• Refused shipments will be refunded minus round-trip shipping costs and any restocking fee.

• Unauthorized returns may take longer to process. Store credit will be issued as an E-Gift Card valid for 1 year.