Returns & Exchange Policy

Return Policy

Items on Sale: Items on sale are non-refundable but may be considered for exchanges in certain cases.

Return Eligibility:

• Returns are accepted for items purchased on graceinla.com if requested within 7 days from the date your order was shipped.
• To initiate a return, please email returns@graceinla.com.
• Items must be unused, in the same condition received, and in their original packaging with all tags and accessories intact.
• The customer is responsible for all return shipping costs. We do not cover return shipping labels.
• Returns will only be accepted if the item was purchased from graceinla.com. For items purchased through an authorized retailer, please contact them directly. A receipt or proof of purchase is required.

International Purchases:

• All sales are final for international purchases. The customer is responsible for all return shipping costs.

Refunds:

• Returns will be processed within 7-14 business days upon receipt. The customer is responsible for all return shipping costs.
• Original shipping charges are non-refundable unless there was a shipping error on our part. In such cases, we will issue a full refund or credit for the item(s) and the shipping cost.

Exchanges:

• To initiate an exchange, please contact returns@graceinla.com.
• The customer is responsible for all return shipping costs related to exchanges.
• Exchanges are only permitted if there is an issue with the size. To be eligible for an exchange, the item must be in its original, unworn condition with all tags attached, and the original packaging must be included.
• Sale items, promotional items, and accessories are final sale and are not eligible for exchange. The customer is responsible for all return shipping costs.

Refused Shipments:

• If a shipment is refused and returned to us without prior authorization, we will refund the order value, minus the round-trip shipping costs and any restocking fee deemed appropriate. The customer is responsible for all return shipping costs. This policy also applies to orders that qualified for free shipping.